Selssy.com: Dispute Resolution Policy

This document outlines the approach and procedures for resolving disputes related to transactions, services, or any other issues that may arise between Selssy.com and our valued customers. Our aim is to address and resolve disputes amicably, efficiently, and to the satisfaction of all parties involved.

Introduction to Dispute Resolution

At Selssy.com, we understand that despite our best efforts, disputes may occasionally arise. We are committed to resolving such disputes in a fair, respectful, and timely manner. Our dispute resolution process is designed to be straightforward and transparent, ensuring that your concerns are addressed with the utmost attention and professionalism.

1. Initial Contact and Information Gathering

a. Contacting Us: If you encounter any issues or disputes regarding your transactions or experiences with Selssy.com, we encourage you to first reach out to us at [email protected]. Our dedicated customer service team is prepared to assist you in resolving your concerns.

b. Providing Relevant Information: To expedite the resolution process, please provide detailed information about your dispute, including your order ID, transaction ID, and a thorough description of the issue. This information will enable us to understand the context and investigate the matter effectively.

2. Review and Investigation

a. Acknowledgment of Receipt: Upon receiving your dispute notification, we will acknowledge receipt of your email within 24 hours.

b. Investigation Process: We will conduct a thorough investigation into your dispute. This process may involve reviewing transaction records, communication logs, and any other relevant documentation. We may contact you for additional information if necessary.

3. Resolution and Follow-Up

a. Proposing Solutions: Based on our investigation, we will propose a resolution that aims to address your concerns fairly and appropriately. Our resolutions are guided by our commitment to customer satisfaction and the terms and conditions of our service.

b. Communication of Outcome: We will communicate the outcome of our investigation and the proposed resolution to you via email. Our goal is to ensure that the resolution is clear, reasonable, and acceptable to you.

4. Escalation and Further Steps

a. Escalation Process: If you are not satisfied with the proposed resolution, you may request an escalation of the dispute. This may involve a review by a senior member of our customer service team or other appropriate personnel.

b. External Resolution: In rare cases where a dispute cannot be resolved internally, we may advise seeking external mediation or legal advice. We are committed to cooperating fully in such processes to achieve a fair resolution.

5. Payment Disputes

a. Specific Procedure: For disputes specifically related to payments, please ensure that you provide your order ID and transaction ID. This will enable us to quickly trace the transaction and address any issues related to billing or payment processing.

6. Continuous Improvement

a. Feedback and Improvement: We value your feedback throughout the dispute resolution process. Your insights help us to continually improve our services and customer experience.